Shipping policy
We are committed to providing you with the best shopping experience, and this shipping policy outlines our practices for delivering your orders.
1. Shipping Locations
We currently ship worldwide. If you wish to place an order for delivery to a location not on our list, please contact our customer service team at info@maudxb.com or call +971 55 403 2468.
2. Processing Time
All orders will be processed within 15 business days. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods and Costs
We offer several shipping options to meet your needs:
- Standard Shipping: Estimated delivery time and cost will be shown at checkout
- Expedited Shipping: Estimated delivery time and cost will be shown at checkout
- Express Shipping: Estimated delivery time and cost will be shown at checkout
All shipping costs are calculated and displayed at checkout.
4. Tracking Your Order
Once your order has shipped, you will receive an email confirmation containing a tracking number. You can use this number to track your package on the carrier’s website until it arrives at your doorstep.
5. International Shipping
For international orders, additional customs duties, taxes, or fees may apply. These charges are the responsibility of the customer and are not included in the shipping cost.
6. Damaged or Lost Packages
If your package is lost or arrives damaged, please contact us at info@maudxb.com or +971 55 403 2468 within 7 days of the estimated delivery date. We will work with you to resolve the issue.
7. Shipping Restrictions
Certain items may not be eligible for shipping to all locations. If an item is restricted, this information will be clearly mentioned on the product page.
8. Changes to Shipping Policy
We reserve the right to update this shipping policy at any time. Any changes will be posted on our website with an updated effective date.
If you have any questions regarding our shipping policy, please contact us at info@maudxb.com or +971 55 403 2468.
Thank you for shopping with us!